Please read these Terms of Service ("Terms") carefully before using the HRnetics website (the "Site") or purchasing a digital product or e-learning course from us. By using the Site or making a purchase, you agree to be bound by these Terms.

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These Terms do not affect your statutory rights.

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1. About Us

HRnetics is a trading name of Claire Fitzgerald, operating as a sole trader in the United Kingdom.

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• Trading name: HRnetics

• Contact email: enquiries@hrnetics.co.uk

• Business address: Available on request

• VAT registration: HRnetics is not currently VAT registered. If this changes, this page will be updated with our VAT number.

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2. Our Services

HRnetics provides:

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• Consultancy: We work alongside HR teams and leaders to assess where AI adds value, design practical adoption strategies, and keep people at the centre. This is arranged following a proposal or quote and a separately signed agreement, and is not booked or paid for through this Site.

• Training: pre-recorded, self-paced e-learning courses for HR professionals and teams, purchased and accessed directly through the Site. Where training is instead delivered as a bespoke, live session for an organisation, this is arranged following a proposal or quote and a separately signed agreement, in the same way as consultancy.

• Digital Tools: downloadable digital products such as prompt packs, guides, and templates, purchased through the Shop.

 

Only digital products and pre-recorded e-learning courses can be purchased directly through the Site. Consultancy and any bespoke, live-delivered training are arranged separately, as described in Section 4 below.

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Service descriptions, pricing, and inclusions are as set out on the Site at the time of purchase. We reserve the right to update our offerings and pricing at any time; any change will not affect a product or course you have already purchased.

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3. Digital Products and E-Learning Courses

Digital products and e-learning courses purchased through the Site are supplied electronically and are not provided on a physical (tangible) medium. Our e-learning courses are pre-recorded and self-paced, with no live delivery component, so they are treated in the same way as our other digital products under this section.

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Your right to cancel: If you are an individual consumer, you normally have a 14-day right to cancel a distance contract without giving a reason, under the Consumer Contracts Regulations 2013.

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Immediate access and loss of the cancellation right: Where you choose to access or download a digital product or start an e-learning course immediately, rather than waiting until the 14-day cancellation period has ended, we will ask you to:

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• give your express consent to us supplying the digital content to you immediately, and

• acknowledge that, by doing so, you lose your right to cancel once download or access has begun.

 

We will only begin supplying the digital content once you have actively provided both of the above (for example, by ticking a clear, non-pre-ticked checkbox at checkout). If you do not provide this consent and acknowledgement, you retain your full 14-day right to cancel, but we will not begin supplying the content to you until that period has ended or you separately request early access.

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Once you have given this consent and acknowledgement and access/download has begun, you will not be entitled to a refund for that digital product or course.

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If our e-learning offering ever changes to include a live or human-delivered element, such as live sessions, cohort start dates, or personal feedback, we will update this section, as different cancellation rules apply to services.

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4. Consultancy and Bespoke Training Engagements

Consultancy services, and any bespoke or live-delivered training arranged for your organisation, are not booked or paid for through this Site. These engagements are quoted individually and governed by a separate written agreement, which you will be asked to review and sign before work begins.

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These Terms do not apply to those engagements; the terms of your signed agreement will take precedence.

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5. Payment

Digital products and e-learning courses must be paid for in full through the Site before access is granted. Fees for consultancy and bespoke training engagements are set out in, and payable in accordance with, your individually signed agreement.

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6. Intellectual Property

All content on the Site, and all materials provided as part of our digital products, e-learning courses, and other services (including the HEART Framework, training materials, prompt packs, guides, templates, and any other resources), remain the intellectual property of HRnetics / Claire Fitzgerald unless otherwise agreed in writing.

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You may use materials provided to you for your own, or your organisation's, internal purposes. You may not resell, redistribute, publish, or share our materials with third parties, or claim them as your own, without our prior written consent.

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7. Acceptable Use

You agree not to misuse the Site, including by introducing viruses or other malicious material, attempting unauthorised access to our systems, or using the Site in a way that could damage, disable, or impair it.

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8. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

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Subject to the above, HRnetics provides digital products, e-learning courses, and other services on the basis that:

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• our materials are intended to help inform your own or your organisation's decisions but do not constitute legal, financial, or other regulated professional advice;

• you remain responsible for decisions made using our materials, including compliance with employment law and data protection obligations; and

• to the fullest extent permitted by law, HRnetics's total liability to you in connection with any digital product or course will not exceed the total fees paid by you for that specific product or course.

 

HRnetics holds Professional Indemnity insurance.

 

9. Complaints

If you are unhappy with a product or course, please contact us at enquiries@hrnetics.co.uk in the first instance so we can try to resolve the issue directly.

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10. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you purchased a product or course will apply to that purchase. We recommend checking this page periodically for updates.

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11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 

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12. Contact Us

If you have any questions about these Terms, please contact us at enquiries@hrnetics.co.uk.

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