Something has shifted in the way formal grievances arrive on HR desks. The letters are polished. The language is precise. The arguments are structured in ways that used to suggest a solicitor or union representative had been involved. But look closely, and something is often missing: the specific detail, the contextual nuance, the emotional texture of someone describing their own lived experience. Employees are now using AI to draft their formal grievances. This is not a futu

Ask most HR teams whether they have a social media policy, and the answer is yes. Ask about a flexible working policy, and the answer is yes. Ask whether they have an AI in the workplace policy, and the answer is very often no, even though staff across the business are already using tools like ChatGPT, Copilot and Gemini every week. That gap is one of the more overlooked risks sitting in HR right now. Here is why it matters, and what a policy actually needs to cover. People a

If you have got access to Microsoft Copilot at work but are still only using it to tidy up the odd email, you are leaving most of its value on the table. Copilot sits inside the tools HR teams already live in: Outlook, Word, Teams, SharePoint, Excel. Used well, it can take routine drafting, summarising and admin off your plate, freeing up time for the work that actually needs a human: conversations, judgement calls and case management. Below are five prompts that consistently