THE HEART FRAMEWORK
Responsible AI adoption starts with a good foundation.
A practical framework helping HR teams introduce AI with confidence, good governance and human judgement.
E
PILLAR 02
Ethics
Using AI responsibly in HR is not optional. This pillar gives you the practical knowledge to build AI governance that works, understand your legal and ethical obligations, and make sure your organisation has the right guardrails in place before AI is embedded in decisions that affect people's working lives.
H
PILLAR 01
Human
Before anything else, HR professionals need to understand what AI actually is and how it works. Not at a technical level, but enough to have informed conversations, spot opportunities, and push back when something does not feel right. This pillar covers the foundations: how AI tools work, where they fit in HR, and how to keep people at the centre of every decision you make with them.
Five principles. One approach
HEART is not a theoretical framework. It came from doing the work: building AI adoption into a real HR function, making mistakes, learning what actually lands, and working out what genuinely keeps people at the centre of every decision. Each pillar gives you something practical to take away and apply.
THE FRAMEWORK
A
PILLAR 03
Automation
This is where you start doing. From drafting policies to screening CVs to managing workflows, AI can take significant work off HR's plate. This pillar helps you identify where automation adds genuine value in your context, how to implement it without creating new problems, and how to bring your team with you.
R
PILLAR 04
Risk
AI in HR introduces risks that most organisations are not fully prepared for: bias, data privacy, over-reliance, and loss of human judgement. This pillar builds your ability to identify, assess, and manage those risks confidently, so you can move forward without being caught out.
T
PILLAR 05
Transformation
The goal is not just to use AI tools. It is to fundamentally improve how HR operates and the value it delivers to the business. This pillar focuses on embedding AI into your people strategy, leading change effectively, and positioning HR as a driver of transformation rather than a passenger in it.
WHY HEART?
From uncertainty to confident action.
Understand
Give people the knowledge to use AI well.
Govern
Transform
Set sensible boundaries and clear accountability.
Turn responsible use into meaningful change.
WHERE ARE YOU NOW?
Find the right next step for your AI journey.
Choose the stage that feels closest to where you are today and explore the support designed for you.
I'm new to AI
I'm using AI, but need more structure
I'm ready to embed AI responsibly
You want to understand the basics, build confidence and know how to use AI responsibly.
You're experimenting with AI and want clear guidance, practical tools and sensible guardrails.
You want to strengthen governance, build capability and lead adoption across your organisation.